Dave chats with futurist and author of Disruption by Design, Gihan Perera, to discuss these future shopping/purchasing trends?
Pay with facial recognition, shop via VR and the end of privacy – futurist Gihan Perera talks the future trends of shopping, buying and what it means for us.
Online shopping, virtual reality and artificial intelligence have dramatically shifted the way we shop and pay for things over the past decade. So now that the technology is here and rapidly evolving to make shopping experiences more sophisticated, how will this impact us moving forward?
Futurist Gihan Perera, author of the new book Disruption by Design, says that there’s key things to watch out for that will dramatically change (and enhance) our purchasing habits:
Changes coming to the way we shop
- Comparison shopping will be through Augmented reality (AR) – you’ll point your phone at a product and it will instantly tell you the best price and location
- Checkouts will fade out – Amazon Go shops in the US allow you to just put things in your shopping trolley and walk out, with payments automatically taken when you leave the store. How’s that for convenient?
- Shopping centres will evolve into becoming destinations and “experience centres” – with more entertainment, gyms, etc. to get us offline and back into stores.
- Virtual Reality will grow – we’ll soon be able to shop using VR and “try on” clothes in a virtual department store.
- AI will get creepier – AI knows where you’ve been before, and will map out the optimal path for you in the future
Changes coming to how we’ll pay for things
It’s no secret that we’re rapidly moving to a cashless society, so what’s next?
- Wearable devices like Apple Watch and Fitbit will become the new credit/debit cards (and did you hear about that guy who implanted his Opal card under his skin?)
- Pay by facial recognition – this is already happening in China, and soon we’ll be able to do this here
- And what if you didn’t have to pay at all? As long as you are willing to give up your privacy. We do this when we use Facebook, and a university cafe in the USA is doing this in real life.